Refund and Returns Policy

Last Updated: September 2026

At WoodBeeCraft Furniture, customer satisfaction is our priority. Every piece of furniture is handcrafted with care and undergoes quality checks before dispatch. Since our products are made from natural solid wood and many are handcrafted or made-to-order, please read this Refund and Returns Policy carefully before placing an order.

1. Eligibility for Returns

WoodBeeCraft accepts returns only in cases where the product has a genuine manufacturing defect.

To be eligible for a return:

  • The manufacturing defect must be reported within 5 days of delivery.
  • The product must be in its original condition, except for the defect itself.
  • The product must not have been damaged, modified, misused, or improperly assembled by the customer.
  • Clear photographs and/or an unboxing video may be required for verification.
  • The Order ID and purchase details must be provided.

All return requests are subject to verification and approval by WoodBeeCraft.

2. Non-Returnable Products

Returns, refunds, or exchanges are not accepted for the following reasons:

  • Change of mind after delivery.
  • Product no longer required by the customer.
  • Difference in preference regarding color, finish, design, or appearance.
  • Natural variations in wood grain, texture, knots, or color.
  • Minor variations in polish or finish resulting from handcrafted production.
  • Damage caused by improper use, negligence, moisture, incorrect assembly, or lack of proper care.
  • Customized, personalized, or made-to-order furniture, unless a genuine manufacturing defect is identified.
  • Products purchased during clearance or special sale events, unless a genuine manufacturing defect is identified.

3. Manufacturing Defects

If you believe your furniture has a manufacturing defect, please contact us within 5 days of delivery.

Our team may request photographs, videos, an unboxing video, and other information to verify the issue.

After inspection, if the issue is confirmed as a genuine manufacturing defect, we may provide one of the following solutions:

  • Repair of the product.
  • Replacement of the defective part.
  • Replacement of the product, where applicable.
  • Refund if repair or replacement is not reasonably possible.

The appropriate resolution will depend on the nature and extent of the manufacturing defect.

4. Transit Damage

If the product is damaged during transportation, please notify us within 5 days of delivery with clear photographs of the product and packaging.

We will review the case and determine the appropriate resolution. Transit damage will be handled separately from manufacturing defects and may be resolved through repair, replacement of damaged parts, or product replacement, where applicable.

5. Return Process

To request a return for a manufacturing defect:

  1. Contact our customer support within 5 days of delivery.
  2. Provide your Order ID and purchase details.
  3. Share clear photographs and/or videos showing the defect.
  4. Our team will review and verify the claim.
  5. If the manufacturing defect is confirmed, we will provide return instructions.
  6. The product must be securely packed as instructed.

Do not send any product back without prior approval from WoodBeeCraft.

6. Refund Policy

Refunds are provided only for an approved return where a genuine manufacturing defect has been confirmed and repair or replacement is not reasonably possible.

Approved refunds will generally be processed to the original payment method.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

7. Order Cancellation

Orders may be cancelled before production begins, subject to approval.

Once production has started, cancellation may not be possible, particularly for customized or made-to-order furniture.

8. Shipping and Return Charges

If a return is approved because of a confirmed manufacturing defect, WoodBeeCraft will determine the appropriate return and shipping arrangement.

For returns requested for reasons other than a manufacturing defect, returns will not be accepted.

No restocking fee is charged for approved returns.

9. Natural Characteristics of Solid Wood

Our furniture is handcrafted using natural solid wood. Therefore, slight variations in:

  • Wood grain
  • Color
  • Texture
  • Knots
  • Natural marks
  • Surface patterns
  • Polish and finish

are normal characteristics of natural wood and handcrafted furniture.

These natural variations are not considered manufacturing defects and are not grounds for return or refund.

10. Exchange Policy

WoodBeeCraft does not accept exchanges for change of mind, preference, or other non-defective reasons.

An exchange or replacement may be provided only when a genuine manufacturing defect has been confirmed, subject to product availability and our verification process.

11. Contact Us

For any return, refund, or manufacturing defect-related inquiry, please contact:

Company: WoodBeeCraft Furniture
Email: support@woodbeecraft.com
Location: Jodhpur, Rajasthan, India
Website: woodbeecraft.com

Please include your Order ID, purchase details, and photographs/videos of the issue when contacting us.